Privacy Policy

Last updated: 10 September 2026

EPC AI Sales provides a customer communication workspace for businesses using WhatsApp Business. This policy explains how information is handled when a business connects its account and uses the service.

Information we process

We may process business account details, WhatsApp Business identifiers, customer contact details, messages, product information, appointments, and service configuration supplied by the business.

How information is used

Information is used to connect the requested WhatsApp Business account, display conversations, provide customer support and automated replies, manage appointments and reminders, secure the service, and diagnose errors.

Sharing and retention

Information is shared only with service providers required to operate the platform, including hosting, database, Meta WhatsApp services, and AI processing services selected by the platform administrator. We do not sell personal information. Data is retained only as needed to provide the service or meet legal obligations.

Security and choices

We use access controls and encrypted network connections. Businesses are responsible for obtaining any customer consent required for their messages. A business may request access, correction, export, or deletion of its data.

Contact

For privacy questions or deletion requests, contact the platform administrator through the support channel supplied with your account. See our data deletion instructions.